Find answers to Frequently Asked Questions

Looking for quick answers on delivery, payment methods and returns policy? Find quick answers to your questions below. For further information on product and policy, please click HERE to contact a customer care agent.

Question What Shipping Methods Are Available?
Answer

We? ship to every state in Nigeria using local courier services or waybill. Our Shipping zones are divided as follows:

ZONE 1 ? Abuja, Port Harcourt (1500)

ZONE 2 ? Abia, Akwa Ibom, Anambra, Cross River, Delta, Edo, Kwara, Oyo, Ondo, Oyo, Ogun, Ebonyi (2000)

ZONE 3 ? Kano, Imo, Enugu, Kaduna, Plateau, Benue (2500)

DOORSTEP DELIVERY AVAILABLE IN THE FOLLOWING CITIES ONLY:

  • Lagos
  • Abuja
  • Port Harcourt
  • Onitsha
  • Benin
  • Asaba
  • Kaduna
  • Akure
  • Abeokuta
  • Osogbo
  • Ibadan
  • Abakaliki
Question Do You Ship Internationally?
Answer

Yes, we do. We ship to select countries in Africa and Europe using DHL and or FedEx air freight services

Question How Long Will It Take To Get My Package?
Answer

Products in stock are processed and shipped in 24hrs. Pre-ordered products take 15-21 days to process. All orders within Nigeria are delivered within 3 - 7 days. Orders outside Nigeria may take 2 -4 weeks.

Question What Payment Methods Are Accepted?
Answer

We accept the following payment methods:

  • Debit/Credit? Cards
  • Bank Transfers
  • Cash (only at pickup point)
 
Question How Can I Cancel Or Change My Order?
Answer

You can cancel your order anytime by reaching out to us by email or phone call. All payments will be fully remitted back to your account within 7 days

Question How Can I Return a Product?
Answer

Products can be returned at the point of delivery or pickup only and will only be accepted if they are returned unused/unopened.