Customer care > 08097893000

FREQUENTLY ASKED QUESTIONS

What Shipping Methods Are Available?

We? ship to every state in Nigeria using local courier services or waybill. Our Shipping zones are divided as follows:

ZONE 1 ? Abuja, Port Harcourt (1500)

ZONE 2 ? Abia, Akwa Ibom, Anambra, Cross River, Delta, Edo, Kwara, Oyo, Ondo, Oyo, Ogun, Ebonyi (2000)

ZONE 3 ? Kano, Imo, Enugu, Kaduna, Plateau, Benue (2500)

DOORSTEP DELIVERY AVAILABLE IN THE FOLLOWING CITIES ONLY:

  • Lagos
  • Abuja
  • Port Harcourt
  • Onitsha
  • Benin
  • Asaba
  • Kaduna
  • Akure
  • Abeokuta
  • Osogbo
  • Ibadan
  • Abakaliki
Do You Ship Internationally?

Yes, we do. We ship to select countries in Africa and Europe using DHL and or FedEx air freight services

How Long Will It Take To Get My Package?

Products in stock are processed and shipped in 24hrs. All orders within Nigeria are delivered withing 3 ? 7 days. Orders outside Nigeria may take 2 -4 weeks.

What Payment Methods Are Accepted?

We accept the following payment methods:

  • Debit/Credit? Cards
  • Bank Transfers
  • Cash (only at pickup point)
Is Buying Online Safe?

Yes. We advise you to buy directly from our website, paying via Paystack. Paystack is a Nigerian Payment Portal that lets you process your orders fast and ensures you get a full refund for unfulfilled orders.

How do I place an Order?

Simply add the item(s) you would like to purchase to ?Cart?. Click on the shop icon on the top of the page to view items in your cart and checkout out when you are ready.

 

For custom orders, Click on ?Place Order? and enter your details. A sales representative will contact you with further details.

If you have any problems with your order, please click on the chat button to speak to a sales representative directly.

Do I need an account to place an order?

You can cancel your order anytime by reaching out to us by email or phone call. All payments will be fully remitted back to your account within 7 days

How Can I Cancel Or Change My Order?

You can cancel your order anytime by reaching out to us by email or phone call. All payments will be fully remitted back to your account within 7 days

How Can I Return a Product?

Products can be returned at the point of delivery or pickup only and will only be accepted if they are returned unused/unopened.

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