FAQs

Shopping

What Shipping Methods Are Available?

We  ship to every state in Nigeria using local courier services or waybill. Customers can also choose their preferred courier or pick up at our shop

Do You Ship Internationally?

Yes, we do. We ship to select countries in Africa and Europe using DHL and or FedEx air freight services

How Long Will It Take To Get My Package?

Products in stock are processed and shipped in 24hrs. All orders within Nigeria are delivered withing 3 – 7 days. Orders outside Nigeria may take 2 -4 weeks.

Payment

What Payment Methods Are Accepted?

We accept the following payment methods:

  • Debit/Credit  Cards
  • Bank Transfers
  • Cash (only at pickup point)
Is Buying On-Line Safe?

Yes. We advise you to buy directly from our website, paying via Paystack.  Paystack is a Nigerian Payment Portal that lets you process your orders fast and ensures you get a full refund for unfulfilled orders.

Orders & Returns

How do I place an Order?

Simply add the item(s) you would like to purchase to “Cart”. Click on the shop icon on the top of the page to view items in your cart and checkout out when you are ready.

 

For custom orders, Click on “Place Order” and enter your details. A sales representative will contact you with further details.

If you have any problems with your order, please click on the chat button to speak to a sales representative directly.

How Can I Cancel Or Change My Order?

You can cancel your order anytime by reaching out to us by email or phone call. All payments will be fully remitted back to your account within 7 days

Do I need an account to place an order?

No, you don’t but creating an account makes re-ordering easier, and faster.

How Do I Track My Order?

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How Can I Return a Product?

Products can be returned at the point of delivery or pickup only and will only be accepted if they are returned unused/unopened.